Frequently Asked Questions

General information

Passkeys

Registration and Log in

Invite others to Partner Life

Share access to your own account with others

prosperity copilot

Troubleshooting and basic errors

Partner Life is the new portal for Liechtenstein Life

Frequently Asked Questions

General information

What are the new changes to Partner Life accounts?

What are the reasons for these new changes?

Passkeys

What is a passkey?

Are passkeys safe?

I'd like to start logging in to Partner Life with a passkey. How do I get my own passkey?

I can't see the steps to create a passkey

Registration and Log in

What is my Partner ID?

How can I find, or be assigned, a Partner ID?

I did not receive an SMS code when logging in.

The mobile number listed on this account is not mine. How can I change it?

Invite others to Partner Life

What is “Invite to Partner Life”?

How do I invite someone to Partner Life?

Who can I invite to Partner Life?

I've received an invite to Partner Life, what do I do now?

Share access to your own account with others

Do I have to use passkeys for account sharing?

If I can share my account without creating a Partner Life account for them, should I still create an account for them?

I want to create a Partner Life account for my colleague, how do I do this?

I can't add an account for my colleague, why is that?

How many people can access my account with one link?

How many accounts can I be logged into?

I would like to see who I've shared my account with, and also remove/amend access to my account.

I’ve received an expected link to access my colleague’s account, what should I do?

I've received an unexpected link to access someone else's Partner Life account, what should I do?

I've shared the link with my colleague, now what?

prosperity copilot

What is prosperity copilot?

Troubleshooting and basic errors

My colleague can’t access my account, even though I shared it with them.

I clicked on the link, but the link has expired.

How do I know if I have access to someone else's Partner Life account?

I can't see the steps to create a passkey

I have TouchID/Windows Hello set up, but I still don’t see the steps to create a passkey.

I haven’t set up my TouchID or Windows Hello, how do I do that?

Frequently Asked Questions

General information

What are the new changes to Partner Life accounts?

What are the reasons for these new changes?

Passkeys

What is a passkey?

Are passkeys safe?

I'd like to start logging in to Partner Life with a passkey. How do I get my own passkey?

I can't see the steps to create a passkey

Registration and Log in

What is my Partner ID?

How can I find, or be assigned, a Partner ID?

I did not receive an SMS code when logging in.

The mobile number listed on this account is not mine. How can I change it?

Invite others to Partner Life

What is “Invite to Partner Life”?

How do I invite someone to Partner Life?

Who can I invite to Partner Life?

What is the difference between invite, and account sharing?

I've received an invite to Partner Life, what do I do now?

Share access to your own account with others

What is "Account Sharing" in Partner Life?

Do I have to use passkeys for account sharing?

How do I share my Partner Life account?

If I can share my account without creating a Partner Life account for them, should I still create an account for them?

I want to create a Partner Life account for my colleague, how do I do this?

I can't add an account for my colleague, why is that?

How many people can access my account with one link?

How many accounts can I be logged into?

I would like to see who I've shared my account with, and also remove/amend access to my account.

I’ve received an expected link to access my colleague’s account, what should I do?

I've received an unexpected link to access someone else's Partner Life account, what should I do?

I've shared the link with my colleague, now what?

prosperity copilot

What is prosperity copilot?

Troubleshooting and basic errors

My colleague can’t access my account, even though I shared it with them.

I can't share my account with my colleague.

I clicked on the link, but the link has expired.

How do I know if I have access to someone else's Partner Life account?

I can't see the steps to create a passkey

I have TouchID/Windows Hello set up, but I still don’t see the steps to create a passkey.

I haven’t set up my TouchID or Windows Hello, how do I do that?