Frequently Asked Questions
General information
What are the new changes to Partner Life accounts?
What are the reasons for these new changes?
Passkeys
What is a passkey?
Are passkeys safe?
I'd like to start logging in to Partner Life with a passkey. How do I get my own passkey?
I can't see the steps to create a passkey
Registration and Log in
What is my Partner ID?
How can I find, or be assigned, a Partner ID?
I did not receive an SMS code when logging in.
The mobile number listed on this account is not mine. How can I change it?
Invite others to Partner Life
What is “Invite to Partner Life”?
How do I invite someone to Partner Life?
Who can I invite to Partner Life?
What is the difference between invite, and account sharing?
I've received an invite to Partner Life, what do I do now?
Share access to your own account with others
What is "Account Sharing" in Partner Life?
Do I have to use passkeys for account sharing?
How do I share my Partner Life account?
If I can share my account without creating a Partner Life account for them, should I still create an account for them?
I want to create a Partner Life account for my colleague, how do I do this?
I can't add an account for my colleague, why is that?
How many people can access my account with one link?
How many accounts can I be logged into?
I would like to see who I've shared my account with, and also remove/amend access to my account.
I’ve received an expected link to access my colleague’s account, what should I do?
I've received an unexpected link to access someone else's Partner Life account, what should I do?
I've shared the link with my colleague, now what?
In-app approval
What is the Approval by App?
What contract changes can it be used for?
How can I use the Approval by App?
How can I check the status of the Approval by App?
How does the process work for my customer?
What happens if the customer doesn't react?
What happens if the customer doesn't approve a contract change?
Prosperity Copilot ✨
What is Prosperity Copilot ✨?
Troubleshooting and basic errors
My colleague can’t access my account, even though I shared it with them.
I can't share my account with my colleague.
I clicked on the link, but the link has expired.
How do I know if I have access to someone else's Partner Life account?
I can't see the steps to create a passkey
I have TouchID/Windows Hello set up, but I still don’t see the steps to create a passkey.
I haven’t set up my TouchID or Windows Hello, how do I do that?
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Partner Life is the new portal for Liechtenstein Life
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